FREQUENTLY ASKED QUESTIONS
Players who have a reservation may bring up to the maximum capacity of the room as additional players to be processed as walk-in guests. No notice is necessary.
Please note that for an ideal escape room experience, we suggest teams beginning at 5 players.
- Victim No. 7: 14 players
- Jet Set: 11 players. Permitted only if there are children in the group.
- Doomsday: 9 players. Permitted only if there are children in the group.
Attendees under the age of 18: Must always be joined in the room by at least 1 Adult participant.
For groups of 40+, we’re happy to offer a group rate- please contact us at Booking@esc101.com.
We also offer discounts to the following groups. Please use the corresponding promotional code when booking your reservation.
Please note that all staff has been trained to verify promotions. You will be asked to present a valid form of state or federally issued identification during check-in to qualify for a discount. The person who will be verified must be present and in attendance of the game to which their discount is applied.
10% off the entire cost of your reservation
Seniors (55+): ‘esc10155’
- Group size (Confirmed)
- Ideal Date/ Time(s)
- Game(s) Preferred
For the best chances of securing your ideal game/ time please book 2-4 weeks in advance.
Give us a call if you think that you’ll be late. Our number is (203) 616-5777.
If someone is unable to come to the phone, please leave a voice message referencing the last name on the reservation.
You may also email us at Booking@esc101.com
- 2 or more instances of cancellations or arriving 15+ minutes late.
- Breaking rules, or damaging items on a prior visit.
- Abusing staff.
- Generating reviews or other writings that are inaccurate, misleading or libel.
- Exposing codes, puzzles, or other important information to potential players.
- Copying and/ or distributing proprietary assets belonging to Escape 101 LLC.
Please email us when setting your reservation to let us know if you’d like a game map to use during your game. Our email address is Booking@esc101.com.
Technical Difficulty/ Prop Malfunction: We do our very best to maintain a standard of excellence so that each group has a positive experience. Unfortunately, despite our best efforts, a technical issue or prop malfunction may occur. If such a rare instance should, unfortunately, occur during your game, we will quickly correct the situation.
Emergency: If an emergency should occur during your game, please use our emergency exit button to vacate as quickly and as safely as possible. If there is a building emergency that renders your game unplayable, we will issue a full refund for your booking, or happily, reschedule the game for you.
Notice: Your Escape 101 gift certificate may include an expiration date. This is due to a printing error and effects cards issued between 08/2016 – 06/2017. If you have a gift card with an expiration date, please email us at Booking@esc101.com. We will honor the full value of the card.